Yes, our team offers white glove delivery on plenty of appliances, which means our team places boxes, unpacks your new appliance, and removes the leftover packaging so you’re not left with the mess. We run six trucks delivering six days a week across the entire Northern California region, and we can even reach as far as Reno. If you’re outside that area, we’re still happy to help; just call our store for a long-distance or out-of-state delivery quote.

Yes, our team of appliance professionals offers expert installation services designed to make sure every appliance we deliver is installed correctly the first time. We know a new appliance deserves careful handling, so our installers take the same care with a range or refrigerator as they would with their own home. If your installation calls for anything beyond a standard setup, just let a sales associate know so we can arrange the right team for the job.

If your new appliance needs a custom installation, talk to one of our sales associates or contact our store directly, and we’ll arrange installation service through a trusted local team of experts. Custom jobs, like fitting a built-in refrigerator or venting a new range hood, often need more planning than a standard swap, so it helps to raise any special requirements before your delivery is scheduled. Our goal is to make sure your new appliance is installed properly the first time.

Yes, if your appliance ever needs an appliance repair service, we’re happy to coordinate and arrange repair services on your behalf and provide the manufacturer warranty information you need for peace of mind. We stand behind the quality brands we sell and want your experience with us to continue well past the day you bring your new appliance home. Whatever the issue, we’ll work to connect you with the right repair and servicing team to get your appliance running like new again.

You can find appliance manuals by visiting our website or by giving our store a call, and our team can help point you to the exact manual for your model. Having the manual on hand is useful for everyday questions, like understanding a wash cycle or a range’s self-clean setting, as well as for locating model and serial numbers if you ever need warranty or repair service. If you can’t track down your manual online, just reach out and we’ll help you find it.

Our state-of-the-art showroom is located in Pleasant Hill, California, and we regularly serve the Pleasant Hill, Concord, Walnut Creek, Lafayette, Moraga, San Ramon, Danville, Dublin, Clayton, Martinez, and Orinda communities and beyond. Because our fleet of delivery vehicles covers the entire Northern California region, we can also make deliveries as far as Reno. If you live outside these areas and would still like appliance delivery from Friedman’s, please call our store for a long-distance or out-of-state delivery quote.

If you change your mind about your order before it has shipped, you can cancel it for a $50 cancellation fee. Once an order has already shipped, it can no longer simply be canceled and instead needs to be handled as a return, which follows our separate return and store policies. Because shipment can happen quickly once an order is placed, we recommend contacting us as soon as possible if you decide to cancel so we can catch it before it leaves our warehouse.

If your appliance is delivered damaged, refuse the delivery and contact our customer service department right away rather than accepting the shipment. We ask every customer to inspect their appliance inside and out before accepting it, since we’re not able to honor damage claims made after you’ve signed for the product. Catching shipping damage at the door is the fastest way to get a replacement on its way without the hassle of a later return or exchange.

Most of our products include a warranty, so if you receive a defective appliance that wasn’t caused by shipping damage, contact us within 48 hours of receiving it so we can help resolve the issue. If a defect only shows up after you’ve started using the appliance, you’ll need to work directly with the manufacturer, but our team will still help guide you through that process. Reporting a defect quickly gives us the best chance to get it fixed or replaced promptly.

If your appliance doesn’t work out for you, contact us within 48 hours of receiving your shipment so we can start the return process. Shipping and handling charges aren’t refundable, and all eligible returns are subject to a 25% restocking fee. The appliance must come back in brand new condition, with all original packaging, product literature, and blank warranty cards included, and anything that has been installed or had installation attempted on it can’t be returned.