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Promotions & Rebates 2304 Monument Blvd, Pleasant Hill, CA 94523 925-808-2950
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OUR SERVICES

For the convenience of our customers, we offer a number of services to make your appliance shopping experience simpler and faster. Click the links below for more information about the services we offer.

  • Delivery & Installation
  • Service
  • Location
  • Cancellations
  • Returns

DELIVERY & INSTALLATION

Our fleet of full-time delivery vehicles serves the entire Northern California region and can make deliveries as far as Reno. We have six trucks delivering six days a week. For long distance or out of state deliveries, please call for a quote. White glove delivery service, including placing boxes, unpacking appliances, and removing leftover packaging is available to all our valued customers.

For appliance installation your new appliance deserves the best care: that's why Friedmans team of appliance professionals offers expert installation services with incredible service that ensures your appliances are installed correctly. Should custom installation be required, please talk to a sales associate or contact our store and we will arrange installation service by a trusted local team of experts. We look forward to exceeding your expectations with your next appliance purchase, delivery and installation.

SERVICE

We pride ourselves on quality brands with excellent support and customer service after the sale. If your appliance ever needs service Friedmans is happy to coordinate and arrange repair services and provide manufactures warrantee information to assure piece of mind. For appliance manuals visit our website or call our store. Whatever your needs we will find the perfect repair and servicing team to get your appliance working as good as new.

LOCATION

Our state-of-the-art showroom is located in Pleasant Hill, California. We serve customers in the Pleasant Hill, Concord, Walnut Creek, Lafayette, Moraga, San Ramon, Danville, Dublin, Clayton, Martinez, and Orinda communities and beyond. To visit our store or get in touch with one of our associates, please visit our Contact page.

CANCELLATIONS

If you change your mind about your order before it has shipped, you can cancel the shipment for a $50 cancellation fee. If the item has already shipped, it will need to be returned. Please see more on our return policy below.

RETURNS Clearance Outlet and Special Order Purchases

Clearance Outlet purchases are non-refundable. Many of the units we sell in the Clearance Outlet are "scratch & dent," and will arrive out of the manufacturer's original packaging. Manufacturer warranties still apply on most units, but cosmetic damage is not covered for clearance or "scratch & dent" products. Air conditioners, plumbing items, ventilation, and some special-order products cannot be returned.

Damaged Shipments

When your appliance is delivered, be sure to inspect it inside and out for damage before accepting the shipment. If you notice damage to the product on delivery, refuse the delivery and contact our customer service department immediately. Friedmans is not responsible for any damage claims made after the customer has signed for the product.

Defective Merchandise

A one-year warranty is included with most of our products. If you receive a defective product that is not the result of shipping damages, contact us within 48 hours of receiving the shipment so that we can help resolve the issue. If the item is discovered to be defective after the first use, you will need to get in touch with the manufacturer directly, but we will do our best to help guide you through the process of returning any defective merchandise.

Product Does Not Meet Your Needs

If your appliance fails to meet your needs in any way, please contact us within 48 hours of receiving your shipment. Shipping and handling charges are not refundable, and all returns are subject to a 25% restocking fee. Returned products must be in brand new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition in which you received them. Any product that has been installed or has attempted to be installed cannot be returned.

Friedmans reserves the right to refuse all returns. Please read all merchandise specifications and return policies before making your purchase, and call us with any questions or concerns before placing an order. Please refer to our full Privacy and Return Policy for more information.