Clearance Outlet Purchases
Clearance Outlet purchases are non-refundable. Many of the units we sell in the Clearance Outlet are 'scratch & dent'.
These units arrive out of the manufacturer’s original packaging. Manufacturer warranties still apply on most units,
with the exception of cosmetic damage. Please read the individual listings thoroughly before making a purchase.

Damaged Shipments
All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing
for your merchandise. Though your box and packaging may appear intact, it is still possible that your product may be damaged.
Check for both internal and external damage before accepting delivery. If you notice damage to the product, refuse the package
and note the damage on the bill of lading. Please call our customer service department
immediately at 925-808-2950 and we will issue a return merchandise authorization (RMA) number. If damage issues arise
after signing for the merchandise, you are responsible for filing all claims with the shipper. Therefore a thorough
inspection of all packages is important before signing.

Defective Merchandise
Most products that we carry include a full warranty of at least one year. If you receive an item that is defective upon delivery
and is not due to shipping damages please contact customer support at within 48 hours of receipt. If your item is defective after

the first use please contact the manufacturer directly. Contact information for the manufacturer is included in the product
literature.

Product Does Not Meet Your Needs
If you receive merchandise that does not meet your needs please call our customer service department at 925-808-2950
within 48 hours of receipt. Please remember that shipping and handling charges to and from our warehouse are not refundable
and all returns are subject to a 25% restocking fee. We do not accept any returns on discounted outlet pieces or special
order merchandise. Returned products must be in brand new condition with all packaging, product literature, and blank warranty
cards enclosed in the exact condition in which you received them. Any product that has been installed or has attempted to be
installed can not be returned. We will not be held responsible for pricing errors or discontinued models being on our web site.
We are only human, and mistakes are made from time to time.

General Return Notes and Policies

• You must contact us within 48 hours of receiving your merchandise if your product is
  damaged or does not meet your needs.
• After signing for and accepting your merchandise, you are responsible for all damage claims.
• FriedmansAppliance.com reserves the right to refuse all returns.
• All returns are subject to a 25% restocking fee.
• Returned products will not be accepted unless they are in brand new condition with all
  packaging, product literature, and blank warranty cards enclosed in the exact condition in
  which you received them.
• Shipping and handling charges to and from our warehouse are not refundable.
• We do not accept returns on air conditioners, plumbing items, ventilation and some specially
  ordered products due to customer error.
  Please be sure to read all specifications regarding merchandise before purchase and call us with any questions
  or concerns prior to placing your order.

Customer agrees to the terms published when they place a completed order with our company. Customer authorizes their
credit card company abide by these terms. FriedmansAppliance.com reserves the right to cancel orders at anytime.

Sale Disclosure
Sale does not include every brand, make, or model. Please check your shopping cart for the exact discount. All sales
cannot be combined with any other special offers except most mail-in rebates. Sales are not combinable with any
financing offer. FriedmansAppliance.com reserves the right to revoke this offer at anytime. Total qualifying price
does not include shipping, installation, or delivery fees.